FAQ – Frequently Asked Questions

(If your question is not covered here, write to us at info@imparareonline.co.uk and we’ll get you an answer ASAP!)

E-Book Formats

We do not sell books made from dead trees. All of our easy readers and parallel texts for foreign language learners are e-books. See our shop for details of the available formats.

Usually .pdf e-books are readable on just about any computer, tablet, smartphone or e-book reader. Other formats are likely to be device specific.

It’s always a good idea to download the free sample chapter for the e-book that interests you, so as to verify that the format is compatible with the device you want to use it on (BEFORE you purchase the full version, obviously!)

You sent me a zipped/compressed folder. How do I open it?

Most of our ebooks come as a single .pdf file. To open it, just download it and click on it. Your device’s .pdf reader should do the rest.

But some of our older ebooks come with .mp3 audio files, so we’ll send you a zipped/compressed folder containing multiple files.

We also zip/compress ‘bundles’ of ebooks, for your and our convenience.

In either case you need to download the attachment as normal, but then ‘unzip’ it, just like opening a bag to get at what’s inside!

This SHOULD be easy, but like most things that are easy only if you know how, it can trip you up.

There’s no need to buy any extra software to do this. As I said, it should be easy…

If you’re using a Windows PC here’s what Microsoft advises:

Locate the zipped folder that you want to unzip (extract) files or folders from.

Do one of the following:

To unzip a single file or folder, open the zipped folder, then drag the file or folder from the zipped folder to a new location.

To unzip all the contents of the zipped folder, press and hold (or right-click) the folder, select Extract All, and then follow the instructions.

For Mac users, the Lifewire site explains that…

Unzipping a file or folder couldn’t be easier. Double-click the zip file and the file or folder will be decompressed into the same folder the compressed file is in.

And if you’re using a smartphone or tablet?

Then honestly, I have no idea.

However, whatever the device you’re using, if you encounter any difficulties, just write to me and I’ll send you the files again, this time with no ‘bag’, so all you have to do is download them and open them as usual.

For help of this type, my email is at the bottom of every page on our website. Expect a reply within 24 hours, usually much sooner!

Parallel Texts – How To View The Chapters Side-By-Side!

Viewing the chapters of your parallel text ebook side by side (so as to compare the different languages) is not hard, but probably won’t happen automatically.

There are a few simple, free things you’ll need to do first.

The file is a .pdf so will open with whatever the default .pdf reader on your device is.

These can vary and will probably NOT show the chapters side-by-side, as intended.

For this reason, we recommend the free Adobe Reader, which is installed on many computers in any case.

If you don’t have it, download it here (though I’d suggest un-checking the ‘Optional Offers’…)

Once you have Adobe Reader installed, this is what you do:

  1. Download the file
  2. Don’t just click on it or it will open in a browser, which probably works differently
  3. Instead, view it in your device’s downloads file
  4. Open with Adobe Reader (right click on the file, choose ‘Open with’, select Adobe Reader)
  5. In Adobe Reader…
  6. Look in the menu (at the top) for ‘View’, then choose ‘Page display’
  7. Choose ‘two page view’ (for the parallel text) or ‘single page view’ for normal documents
  8. Use ‘View’ / ‘Read mode’ to make the text larger or smaller so that it fits your screen
  9. Use the ‘zoom’ and ‘page up/down’ buttons to navigate through the book

Payment Options

We accept payment through Paypal, direct bank transfer, or via Amazon. Select your preferred payment method when you get to the ‘cart‘ page.

‘Pay with Amazon’  Are you an Amazon customer? Pay now with the details stored in your Amazon account. makes shopping on our website even easier by allowing you to speed through checkout using the account information already stored in your Amazon account to pay on our site. Simply choose from the payment and delivery information stored in your Amazon account. This means you can pay on our website without entering your payment and address details. Pay with Amazon helps you to shop quickly, safely, and securely.

Paypal also offers a secure and trusted method of payment.pp_logo_h_100x26 If you already have a Paypal account, select the Paypal option in the ‘cart’ page. At the payment stage, log in to Paypal to complete your purchase. If you do have have a Paypal account, you should be shown an option to pay with a credit card instead.

To make your payment directly into our bank account, select the appropriate option in the ‘cart’ page, then look out for our bank account details on the ‘order confirmed’ page. Please use your Order ID as the payment reference. Your order won’t be shipped until the funds have cleared in our account. N.B. Any fees charged on international payments or for currency conversion will be the buyer’s responsibility – to avoid this risk, use the Pay By Amazon or Paypal options instead!

Delivery

We send e-books via e-mail, to the address you specify in your order form. When you’re completing the order form, please check that you have typed the correct address!

E-books are sent within 24 hours, usually much sooner.

“Where’s my e-book?”

If, after 24 hours, you have not received your e-book, feel free to write to us. Our e-mail is info@imparareonline.co.uk

But first, be sure to check the email account for the address you gave us (some people have multiple e-mail accounts and may not remember which address they gave.)

It’s also worth checking the spam and promotions folders, where e-mails can sometimes end up.

Refunds

You’ll find the following information about refunds in the footer of the ‘order confirmation’ and ‘receipt’ e-mails sent out by our system when we receive your order:

EasyReaders.Org is a trading name of: Imparareonline Ltd. Registered in England, no. 8569282
Tregarth, The Gounce, Perranporth, Cornwall, England TR6 0JW info@imparareonline.co.uk

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 allows you the right to withdraw from a contract made through our website within 14 days from the date that the contract is finalized, without incurring any penalty or having to give a reason, if you are not satisfied with the purchase you have made.

To withdraw from this contract in accordance with the terms of The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, please e-mail us: info@onlineitalianclub.com.

Imparareonline Ltd. will repay the whole amount you paid within 14 days of the date we receive your notification to withdraw, normally using the same means of payment that you initially used.

With particular reference to the supply of services, such as for example on-line lessons, the right to withdraw is limited when the Customer agrees that the Provider may begin the provision of services before the expiry of the 14 day withdrawal period, and the Customer acknowledges that, if the Provider does begin the provision of services before the end of that period, then:

(a) if the services are fully performed, the Customer will lose the right to cancel;
(b) if the services are partially performed at the time of cancellation, the Customer must pay to the Provider an amount proportional to the services supplied or the Provider may deduct such amount from any refund due to the Customer.

But if there’s a problem with your purchase, write and let us know what the issue is and how we can resolve it for you!