FAQ – Frequently Asked Questions

Want to know more about our easy readers, parallel texts or online lessons?

Read these Frequently Asked Questions about format, payment options, delivery and more!

And if your question is not covered here?

Just write to us at info@imparareonline.co.uk and we’ll get you an answer ASAP!

E-Book Formats

We don’t sell books made from dead trees. All of our easy readers and parallel texts for foreign language learners are e-books. See our shop for details of the available formats.

Usually .pdf e-books are readable on just about any computer, tablet, smartphone or e-book reader. Other formats are likely to be device specific.

It’s always a good idea to download the free sample chapter for the e-book that interests you, so as to verify that the format is compatible with the device you want to use it on (BEFORE you purchase the full version, obviously!)

You sent me a zipped/compressed folder. How do I open it?

Most of our ebooks come as a single .pdf file. To open it, just download it and click on it. Your device’s .pdf reader should do the rest.

But some of our older ebooks come with .mp3 audio files, so we’ll send you a zipped/compressed folder containing multiple files.

We also zip/compress ‘bundles’ of ebooks, for your and our convenience.

In either case you need to download the attachment as normal, but then ‘unzip’ it, just like opening a bag to get at what’s inside!

This SHOULD be easy, but like most things that are easy only if you know how, it can trip you up.

There’s no need to buy any extra software to do this. As I said, it should be easy…

If you’re using a Windows PC here’s what Microsoft advises:

Locate the zipped folder that you want to unzip (extract) files or folders from.

Do one of the following:

To unzip a single file or folder, open the zipped folder, then drag the file or folder from the zipped folder to a new location.

To unzip all the contents of the zipped folder, press and hold (or right-click) the folder, select Extract All, and then follow the instructions.

For Mac users, the Lifewire site explains that…

Unzipping a file or folder couldn’t be easier. Double-click the zip file and the file or folder will be decompressed into the same folder the compressed file is in.

And if you’re using a smartphone or tablet?

Then honestly, I have no idea.

However, whatever the device you’re using, if you encounter any difficulties, just write to me and I’ll send you the files again, this time with no ‘bag’, so all you have to do is download them and open them as usual.

For help of this type, my email is at the bottom of every page on our website. Expect a reply within 24 hours, usually much sooner!

How do I listen to the audio at the same time as reading the .pdf?

YOU NEED TO JUGGLE TWO APPLICATIONS ON YOUR DEVICE – THE BROWSWER AND THE .PDF READER.

First, download the .pdf ebook. Save it some place safe, where you’ll know to find it again.

Click on it. Your device’s usual .pdf reader will open it.

Easy readers typically have an audio link at the top of Chapter 1.

The audio files for the entire story, not just Chapter 1, are available to listen to, absolutely free of charge, at Soundcloud.com.

Click the audio link. Here’s an example: https://soundcloud.com/onlineitalianclub/sets/la-vita-e-bella

A new browser window will open, in the usual way, showing the Soundcloud.com interface.

If you’re reading these words, then you’re clearly NOT looking at that new browswer window showing the Soundcloud.com page with our audio example.

Go find it now…

Got it?

Press the play button (white triangle in an orange circle).

The audio will begin. Make sure you have the audio on your device turned on, and up enough so you can hear it.

You can see from the Soundcloud.com page whether the track is playing or not.

If you still don’t hear anything, the problem is at your end (on your tablet, smart phone or computer.) Verify that by visiting another site with audio and seeing if THAT works.

If not, you’ll need to figure out how to play audio on your device, or change the device.

Audio playing OK?

Now MINIMISE the internet browser showing the audio player (leaving it playing.)

Go back to your .pdf viewer and view the ebook as you did before.

To listen and read at the same time, all you have to do is juggle the two windows (leaving both applications on and working.)

Swith to the browswer to pause, stop, replay, etc.

And back to the .pdf viewer to follow along with the text.

Parallel Texts – How To View The Chapters Side-By-Side!

Viewing the chapters of your parallel text ebook side by side (so as to compare the different languages) is not hard, but probably won’t happen automatically.

There are a few simple, free things you’ll need to do first.

The file is a .pdf so will open with whatever the default .pdf reader on your device is.

These can vary and will probably NOT show the chapters side-by-side, as intended.

For this reason, we recommend the free Adobe Reader, which is installed on many computers in any case.

If you don’t have it, download it here (though I’d suggest un-checking the ‘Optional Offers’…)

Once you have Adobe Reader installed, this is what you do:

  1. Download the file
  2. Don’t just click on it or it will open in a browser, which probably works differently
  3. Instead, view it in your device’s downloads file
  4. Open with Adobe Reader (right click on the file, choose ‘Open with’, select Adobe Reader)
  5. In Adobe Reader…
  6. Look in the menu (at the top) for ‘View’, then choose ‘Page display’
  7. Choose ‘two page view’ (for the parallel text) or ‘single page view’ for normal documents
  8. Use ‘View’ / ‘Read mode’ to make the text larger or smaller so that it fits your screen
  9. Use the ‘zoom’ and ‘page up/down’ buttons to navigate through the book

N.B. iPad users report that the Adobe Reader mobile app for iOS doesn’t have a two-page view option. However, iPad users can apparently read the parallel readers in 2 page view using the SideBooks app, which is a free download.

Payment Options

We accept payment through Paypal, direct bank transfer, or via Amazon. Select your preferred payment method when you get to the ‘cart‘ page.

‘Pay with Amazon’  Are you an Amazon customer? Pay now with the details stored in your Amazon account. makes shopping on our website even easier by allowing you to speed through checkout using the account information already stored in your Amazon account to pay on our site. Simply choose from the payment and delivery information stored in your Amazon account. This means you can pay on our website without entering your payment and address details. Pay with Amazon helps you to shop quickly, safely, and securely.

Paypal also offers a secure and trusted method of payment.pp_logo_h_100x26 If you already have a Paypal account, select the Paypal option in the ‘cart’ page. At the payment stage, log in to Paypal to complete your purchase. If you do have have a Paypal account, you should be shown an option to pay with a credit card instead.

To make your payment directly into our bank account, select the appropriate option in the ‘cart’ page, then look out for our bank account details on the ‘order confirmed’ page. Please use your Order ID as the payment reference. Your order won’t be shipped until the funds have cleared in our account. N.B. Any fees charged on international payments or for currency conversion will be the buyer’s responsibility – to avoid this risk, use the Pay By Amazon or Paypal options instead!

Refunds

I hate giving refunds, though it’s not about the money. It’s a waste of time and make the accountancy horribly complicated!

Therefore, do please download the sample chapter of any ebook you’re interested in BEFORE you buy it.

Check it opens on the device you want to use it on.

Check the auddio (if there is audio) plays on your device.

Check the index. See the number of pages? That’s what you’ll be getting if you decide to buy the full version.

Scroll through the free sample chapter you have downloaded.

The rest of the ebook will be more or less like that.

Want it?

Great! Then go ahead and buy it, use it, learn from it and enjoy it.

And if there’s a problem, write and let me know what the issue is and how we can resolve it for you.

Beyond all that, you’ll find the following information in the footer of the ‘order confirmation’ and ‘receipt’ e-mails sent out by our system when we receive your order:

EasyReaders.Org is a trading name of: Imparareonline Ltd. Registered in England, no. 8569282
Tregarth, The Gounce, Perranporth, Cornwall, England TR6 0JW info@imparareonline.co.uk

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 allows you the right to withdraw from a contract made through our website within 14 days from the date that the contract is finalized, without incurring any penalty or having to give a reason, if you are not satisfied with the purchase you have made.

To withdraw from this contract in accordance with the terms of The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, please e-mail us: info@onlineitalianclub.com.

Imparareonline Ltd. will repay the whole amount you paid within 14 days of the date we receive your notification to withdraw, normally using the same means of payment that you initially used.

With particular reference to the supply of services, such as for example on-line lessons, the right to withdraw is limited when the Customer agrees that the Provider may begin the provision of services before the expiry of the 14 day withdrawal period, and the Customer acknowledges that, if the Provider does begin the provision of services before the end of that period, then:

(a) if the services are fully performed, the Customer will lose the right to cancel;
(b) if the services are partially performed at the time of cancellation, the Customer must pay to the Provider an amount proportional to the services supplied or the Provider may deduct such amount from any refund due to the Customer.

Delivery

We send e-books via e-mail, to the address you specify in your order form. When you’re completing the order form, please check that you have typed the correct address!

E-books are sent within 24 hours, usually much sooner.

Where’s my e-book?

If, after 24 hours, you have not received your e-book, feel free to write to us to check. No need to wait any longer. Our e-mail is info@imparareonline.co.uk

But first, be sure to log on to the email account for the address you gave us (some people have multiple e-mail accounts and may not remember which address they gave.)

It’s also worth checking the spam and promotions folders, where e-mails can sometimes end up.

I’ve received an email saying the purchase is completed but I’ve not received the ebook.

And yet it was almost certainly sent, probably several days ago, as I only get around to marking orders as complete once a week (usually at the weekend.)

I send ebook purchases manually, as soon as possible after receiving your order. As promised on the website, orders are ALWAYS processed within 24 hours.

So you’ll probably find an email from me in your spam or promotions folder. Your ebook will be attached to that.

However, if you can’t locate the email I sent you, just let me know.

It takes seconds for me to check my ‘sent mail’ folder and forward the email to you once again.

But please do check the aforesaid spam and promotions folders, first.

Or else there’s a chance the resent email will finish up in the same place, and we’ll both be wasting our time…

How do I get the free ebooks?

1. Visit our online shop, for example: https://easyreaders.org/product-category/italian/

2. The first two ebooks (top left) are the free ones. In the Italian category I’m using as an example these are:

Il ristorante – a beginner-level easy reader – very short and simple, with audio!

and

La sorpresa – an Italian/English parallel text, no audio but you get a translation so you can compare the two versions.)

3. Looking at the ebook cover images in the shop, just click on them to find out more. If you want to download one or both, click the ‘Add to cart’ button.

4. If you want ALL the free ebooks (French, Spanish and German too), that’s seven in total. Find them, click the cover image, add to cart, repeat until you have the lot! N.B. There’s no need to do seven separate orders…

5. Next, view your shopping cart: https://easyreaders.org/cart/

(or there’s a dark blue button at the top right of the screen that’ll take you right there…)

6. In the cart, SCROLL DOWN until you see the ‘Proceed to checkout’ button, which is large and orange so it’s hard to miss. Click it.

7. Once you reach the checkout page, the only obligatory fields are ‘Name’, ‘Surname’ and ‘Email’. The rest is optional, but it’s nice for me to know who you are, so please fill in your details.

8. If you plan to come back sometime, I’d suggest checking the ‘create an account’ button, which you’ll find right below the ‘Phone’ section in the form.

That’ll save your information so you’d be able to log in and get your downloads were you to lose the email with the download links (about which, more below.)

9. Filled in the form? Now scroll down and look for the big orange button with ‘Place order’ on it.

Assuming you’ve only selected the free ebooks, there’s no payment stage. If you’re also buying something (thanks!), you’ll see payment options such as Paypal and Amazon.

10. What if you’ve selected something, then changed your mind?

No worries! Just go back to the cart and click the RED X next to the product you no longer desire.

That’ll delete it. Then repeat from stage 6, above.

11. Where were we? Oh yes, no. 9. We were in the checkout and clicking on the big orange ‘Place order’ button.

12. Having clicked that one, you’ll be shown the next page and see the message:

“Thank you. Your order has been received.”

13. At which point check your email account for an email from EasyReaders.Org.

The subject line will be something like:

Your EasyReaders order from August 21, 2017 is complete

14. It’s THAT email which contains your download link (or links.) There’ll be a download link for each of the free products.

Any paid for ebooks I send separately, but the free ones are automatic.

15. Click the download link in the email you received. The .pdf file containing the ebook should download to your device.

Repeat that process for each link/ebook. Normally the downloads will be saved in your ‘Downloads’ file.

(If you don’t know where that is, ask a teenager!)

15. IMPORTANT: The download link is valid for three downloads only and expires after seven days.

Which means you should save a copy of the .pdf some place where you’ll be able to find it when you want to study or revise.

I didn’t get the free ebooks!

I get this a lot.

However, if you ordered a free ebook you WILL HAVE RECEIVED an email with a download link.

The subject line of the email containing the download link was something like:

Your EasyReaders order from (DATE OF YOUR ORDER) is complete

It arrived immediately after you made your order.

If you didn’t find that email with the link(s), check in your spam and promotions files, and any other place it could have ended up.

Still nothing? That usually means one of three things:

1. You mistyped your email address in the order form (really, I see this happen every day!)

2. Your email provider blocked the messages with the download links, so you never received them (they shouldn’t do this, but they do…)

3. You DID get the message with the download links, but didn’t realise what it was, or didn’t open it. Some people just delete anything they don’t recognise.

The easiest solution is to reorder using a different email address, if you have one (Gmail or Hotmail are usually reliable).

You can do that here: https://easyreaders.org/

Make sure you type your email address correctly in the order form.

Then watch out for an automatic message – it should arrive almost immediately with the download links.